Terms & Conditions

Last updated: 30 October 2026

These terms explain the rules for using the SO Immigration Ltd website. Please read them carefully. By using this website you agree to these terms. If you do not agree, please do not use the website.

1. About us

This website is run by SO Immigration Ltd (“SO Immigration”, “we”, “us”), 117 Whitechapel Road, Third Floor, London E1 1DT. You can contact us at support@soimmigrationltd.co.uk.

2. Information on this website is not legal advice

The content on this website, including our articles, guides, country pages and fee information, is general information only. Immigration rules and Home Office policy change often, and the right advice always depends on your circumstances. Please do not act, or decide not to act, on the basis of this website without getting advice on your own situation.

While we try to keep the website accurate and up to date, we do not promise that every page reflects the latest rules at all times.

3. When we start acting for you

Using this website, completing a form, sending us a chat message or emailing us does not make you our client. We only act for you once we have agreed to take on your matter and confirmed this in writing, together with our terms of business and the fees for the work.

Please do not send us confidential or time-sensitive information until we have confirmed that we can help you, and do not rely on us to meet any deadline until we have agreed in writing to act.

4. Fees and consultations

Fees shown on this website are a guide. We give you a written quote before any work starts. Home Office application fees, the Immigration Health Surcharge, and costs such as translations, courier fees and tribunal fees are charged separately unless we tell you otherwise in writing. The details of any consultation, including its fee and how to rearrange it, are confirmed when you book.

5. No guaranteed outcome

Decisions on immigration applications and appeals are made by the Home Office, UK Visas and Immigration, and the courts and tribunals. We will always give you our honest view of your prospects, but we cannot guarantee the outcome of any application or appeal.

6. Case studies and testimonials

Our case studies and testimonials describe the type of work we do. To protect client confidentiality, names and identifying details may be changed or withheld. Past results do not guarantee the result of any future matter.

7. Using the website

You agree not to misuse this website. In particular, you must not try to gain unauthorised access to it, introduce viruses or other harmful material, interfere with its operation, or use it for any unlawful purpose. Please give accurate information when you contact us through the website.

8. Intellectual property

The content of this website, including its text, design, logos and graphics, belongs to us or is used under licence. You may view, print and share pages for your own personal, non-commercial use, but you must not copy, adapt or republish our content for any other purpose without our written permission.

9. Links to other websites

This website may link to other websites, such as GOV.UK. These links are provided for your information only. We are not responsible for the content or availability of other websites.

10. Availability of the website

We aim to keep the website available at all times but cannot promise that it will always be available or free from errors. We may change, suspend or withdraw any part of it without notice.

11. Our liability

We are not liable for any loss arising from your use of, or reliance on, the general information on this website. Where we act for you, our responsibilities to you are set out in our terms of business. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

12. Your privacy

Our Privacy Policy explains how we use the personal information you give us through this website.

13. Complaints

If you are unhappy with our service, please contact us at support@soimmigrationltd.co.uk and we will look into it. Clients will find full details of our complaints procedure in their terms of business.

14. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.